Scam Report

Goldco

Goldco Reviews

(20 customer reviews)

Description

Why Goldco? Why are Goldco in The Trusted Directory?

checking a company outThe precious metals investment market is cut-throat. It’s a market we know well with two of our senior team having spent a combined 19 years working in the bullion investment field.

In this time we’ve learned all the dirty tricks used, hidden fees charged and sleight of hand shenanigans, even outright fraud that bullion dealers use to obtain maximum profit from naive investors.

In fact, of over 650 U.S. bullion dealers listed in the industry book, we’ve only added a handful to our Trusted Directory. And of that small handful of carefully vetted firms, there’s one company we come back to again and again for their honesty, transparency and the quality of their customer care. That’s Goldco.

Goldco Reviews – Round Up:

BBB Rating:A+
Web Ratings:A+
Our Rating:A+

Quick Stats:

  Metals Selection: 81%
  Metals Premium: 96%
  Storage Costs: 92%
  Delivery Costs: 91%
  Customer Care: 97%
  Overall: 92%

Goldco in Brief

goldco company logoGoldco are one of America’s top precious metals dealers, specializing in asset diversification with a specific emphasis on providing precious metals in tax-advantaged retirement accounts. They offer additional diversification in cryptocurrencies available through their sister company CoinIRA.

First established in 2006, and becoming known as Goldco in 2011, the company rapidly established themselves as gold retirement specialists with some of the highest ratings in the industry thanks to their high standards of customer care. This can be seen through excellent reviews across all major review sites and continued industry commendations for service and ethics.
 

From the Goldco website:

Goldco Precious Metals’ mission is to provide Americans with a powerful option to protect their IRAs, 401(k)s and other qualified retirement accounts from the market volatility and inflation that take an irreparable toll on your savings. This singular dedication and service has made us the number one Gold and Silver IRA provider in the Nation.

Inc. Magazine named Goldco Precious Metals the #3 fastest-growing financial services company in the U.S. Our business and reputation are built on trust, and the relationships our customers build with their personal Gold IRA experts are an extension of that same trust. We maintain 5 star ratings of consumer trust sites like Consumer Affairs, Trustlink, TrustPilot, and the BBB.

Visit Goldco Website

Why We Like Goldco

preparing goldco reportWhen carrying out our initial investigations into Goldco for their inclusion in our Trusted Directory, we were struck by how different their approach was to many other companies in the gold market.

Where rivals would hard-sell a particular investment (and we do mean HARD) Goldco showed a genuine dedication to customer care, being patient and taking time to find out what was most suited to our mystery shoppers' individual circumstances.

Our team repeatedly noted Goldco had advised against investments other bullion dealers were pushing – and in one instance even told our undercover reporter that precious metals would not be a good match for their needs.

We found everyone we dealt with were both highly knowledgeable and passionate believers in precious metals, investing heavily in the metals themselves, which is always a good sign. The several brokers we spoke to came from diverse industry backgrounds and had very different professional skillsets – but what shone through was an underlying honesty in what they were doing and a real desire to help.

Goldco may not be the biggest dealer or even the cheapest, but as true specialists we don't think they can be beat.

Goldco's Specialist Services

Gold IRAs and Gold 401k Rollovers

gold ira servicesGoldco are best known for their specialist work with retirement accounts, helping clients set up, transfer or rollover to a Self-Directed IRA containing a percentage of physical precious metals.

This is particularly useful for clients looking to diversify or de-risk their 401k or IRA thanks to gold’s longstanding use as a hedge against market crashes.

In our current geo-political climate it’s never been more important to not keep all your investment eggs in a single basket such as stocks and shares. As a recent example of gold proving it’s true worth, in the 2008 crash when millions of retirement accounts lost over half their value – gold soared in price – helping insulate accounts from crippling losses.

Goldco’s excellent free Investment Guide explains the step by step process and multiple benefits gold IRAs hold from their built-in tax efficiency to acting as an added layer of security.

For those considering a Gold IRA, Goldco are offering a time-limited Free Silver Coin with every IRA form filled.

Portfolio Help and Asset Diversification

gold for asset divesityFor those not looking to buy gold in a tax-efficient IRA, Goldco provide expert advice with investment portfolio diversification.

Their highly experienced team and qualified advisors can offer one-on-one help in assigning a weight of gold and other precious metals to any portfolio based on client needs, goals and risk appetite.

Freecall (877) 460-2824 for no-obligation help today.

Secure Bullion Storage and Vaulting

bullion vaulting servicesWhether as part of a Gold IRA, or for clients with bullion portfolios, Goldco works with leading American vaulting facilities.

Professional bullion vaulting provides the ultimate in insured specialist security for any precious metals investments, completely eliminating the serious risk of theft involved with home storage.

Request your storage information guide here.

goldco review for fees and costsGoldco Costs, Fees and Service Details

Goldco sell precious metals both as IRA and non-IRA transactions.

Minimum investment levels:

Non-IRA: $3,500
IRA: $25,000

Setup Fees:

Non-IRA: $0
IRA: $260
Consisting of $50 set up fee, $80 annual maintenance fee, $100* storage fee, $30 wire fee

Annual Fees:

Non-IRA: $0
IRA: $180
Consisting of $80 annual maintenance fee, $100* storage fee

*$100 storage fee is for non-segregated storage. Add $50 for segregated
Scam Report’s Goldco Promotions:

  • Free non-segregated storage for non-IRA customers (worth $100)
  • First year fees waived for IRAs over $50,000
  • Free precious metals up to 5% of order value for any orders over $50,000

To use these promotions, simply call (877) 460-2824 and mention Scam Report

Goldco's Winning Approach

The precious metals industry is highly competitive, working on very tight profit margins. To win new customers, many dealers have found themselves in a desperate race to the bottom, cutting costs, making impossible promises and in several highly public cases going so far as committing actual fraud.

Cutting every penny hurts both the customer through poor service and the company’s health. In the past 6 years, eight major bullion dealers have gone bankrupt or been closed down by the CFTC, owing their customers millions of dollars and tying up client gold in years of legal fighting.

Goldco on the other hand seem to be taking the stance that offering their clients the best possible service is the only way forward. While they may be a single penny on the dollar more expensive than their lowest budget rivals, what they can offer in quality of service far outstrips that negative.

gold ira servicesWhere competitors’ cost-cutting sees their commission-only sales teams trying to squeeze every penny out of every call – Goldco’s focus is on building a strong family of experts, paid fairly and valued for their market knowledge.

This ensures every customer always receives the right advice for their situation – not a hard sell for whatever pays most commission.

It’s little wonder Goldco are consistently rated top in the US market, winning a slew of bullion industry awards for client care.

Proper Education Leads to Proper Investing

At Scam Report we’re always advising “Do your research, get the facts”. This is clearly a belief Goldco share with us, being summed up perfectly in their free investor packages they send to any prospective investors.

Clients can only make proper investment decisions based on proper factual information, rather than hype and clever marketing talk – and for their part Goldco puts together fully custom investor kits depending on what a client’s needs are.

Our mystery shoppers tested if this was the case and did indeed receive different mixes of printed books, quality booklets and useful brochures as well as digital guides sent as PDFs in line with what they spoke about.

Each physical pack we ordered was received in the mail 1-2 days after we called, beating the competition by an average of 6 days.

Depending on your investment priorities different guides can be ordered on (877) 460-2824 or alternatively a basic investor pack can be ordered on this page.

goldco free gold investor kit

As mentioned previously Goldco are offering a free Special Edition Silver Coin, while stocks last. This is to celebrate the company’s 10th anniversary and is shipped with kits when an IRA form is filled*

*Terms and conditions apply, one per customer, see website for details and availability.

Goldco Review – In Conclusion

goldco best ira companyWe like Goldco for several reasons, but key to this is their focus on customer care and the underlying honesty and tranparency in the way they do business.

They know Americans have a wide choice when it comes to making a gold investment, with over 650 U.S. bullion dealers currently listed in the industry directory – yet they take a firm stance when it comes to refusing to drop service quality in the face of price competition.

Does this make them expensive?   Only if a penny on the dollar more than their budget rivals can be considered expensive.

But is their industry-topping level of specialist care and advice worth it?   ABSOLUTELY!

Visit Goldco Website

Shopper Report

mystery shopper reportTo review Goldco Precious Metals we carried out several mystery shops.

First we examine their pre-sale approach looking for any red flags such as hard-selling, miss-selling, or “bait and switch” (a technique that is sadly common among bullion dealers).

We do this as if we are real customers, starting with a web search – and for our Goldco review we used two testers who had no prior experience with precious metals investments and one who knows the market well.

  
SEARCH AND FIRST CONTACT
All three shoppers carried out web searches for terms such as “gold ira“, “best gold ira” and “gold IRA rollover” – followed by direct named searches for “Goldco” and “Goldco reviews“.

Without fail they were able to find both Goldco and a large number of positive user reviews across several major review platforms.

First impressions of the Goldco website were good with a customer service agent offering to help via chat within moments of arrival.

Navigation was clear and key information on the website was easy to find with a prominent offer to receive a free gold IRA guide.

Our shoppers liked the trust icons on the homepage and were happy to see an A+ rating with the BBB. The experienced bullion shopper noted that several IRA specialists had recently lost their A+ rating and it was good to see Goldco had held onto this during the BBB’s reevaluation.

The shoppers browsed the site, watched several informative videos and looked at available e-book downloads, giving the Goldco website an average rating of 89/100 on first impressions.

At this point the shoppers made first contact, two via the information request form, one via the freecall number on (877) 460-2824

Within 5-6 minutes, both form fillers, one experienced, one inexperienced, received calls from Goldco to confirm shipping details for the guide and to get a better idea of their needs.

All three shoppers commented on the general helpfulness of the brokers they spoke with, lack of any hard-sell and the way Goldco were able to rapidly formulate the best way they could help, extracting key information, risk appetite and other facts without being invasive.

The shopper with experience of the bullion market noted the person he spoke to had an excellent grasp of the metals market, products and investment strategies.

The calls lasted an average of 23 minutes and were non-threatening, in one case even “enjoyable”.

One kit arrived the next day, the other two in two days – all were well packaged and of high quality, containing useful information.

Each shopper was called on day three to confirm arrival and to ask if they had any questions regarding the guide. Questions were answered succinctly and there were further questions asked of the shoppers to ensure whether or not gold would be the right investment for them.
 

ENDING THE SHOP
At this point two of the mystery shoppers declared their role so as to not waste the broker’s time – and commended them on their customer handling skills and lack of pressure.

All three shoppers gave Goldco an average of 96/100 for pre-sales communication.
 

It’s rare that we carry out a full mystery shop up to purchase for high ticket items, but in this case one of our shopper team decided to proceed with an investment.

INVESTMENT PROCESS
One of the shoppers, who until now had never considered precious metals as an investment, was now interested in taking things further, explaining she was going to “look at other companies” before getting back to Goldco.

In our experience of mystery shopping other gold dealers, this can often lead to aggressive sales techniques and near constant sales calls, but again the Goldco agent understood and advised her what to look out for when speaking to other companies, before agreeing to call back in two days.

The shopper did indeed experience some of the negative aspects of the gold IRA market with three other companies she called, all in California – typically a much more aggressive sales pressure and after requesting information packs, multiple calls daily.

She commented that the other companies could not offer the large amount of free silver they had advertised and one tried to sell her on expensive collector coins – both things she had been warned about by her Goldco contact.

As promised, she received a call from Goldco two days later and after further discussion and specific questions regarding her current IRA account she was transferred to an IRA Specialist who was able to walk her through the process of setting up a new IRA (her existing one was not suitable).

Further information was gathered and the shopper completed her application to establish an account and the new Self Directed IRA was opened.

The next stage involved liquidation of some of her original IRA and transfer of funds over to the new SDIRA. This took longer than expected, but was down to the original IRA custodian not being set up to accept digital signatures. All Goldco elements worked well.

Three weeks later and the funds were transferred to the shopper’s new Gold IRA with custodian Equity Trust Company and she spoke again with the Goldco account executive, finalizing what metals would be purchased – a combination of approximately 60% gold, 40% silver bullion in bars and coins, totaling just under $37,000.

Purchasing was carried out at a time to take best advantage of a temporary drop in the gold price, which more than covered total costs and fees of the transfer and new account opening.

Overall, the shopper was very happy with the whole process over the 5 week period between initial contact and having vaulted metals. Fees were exactly as discussed and all pricing was fully transparent.

She scored the sales process at 97/100
 

GOLDCO SHOPPER REPORT CONCLUSION

Goldco Precious Metals deserve their high scores across ratings boards and skew of awards for customer care.

They provide old-school customer care as if from a bygone era when businesses were family run – and this is definitely not the norm in precious metals.

The fact that one of our secret shoppers felt safe enough to hand over $37,000 of her retirement funds on an assignment, speaks volumes for what they stand for.
 

Visit Goldco Website

20 reviews for Goldco

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  1. Henry James

    super company, no pushy sales methods, no constant calls just great service – how refreshing!

    1 out of 1 people found this helpful. Was this review helpful to you?
  2. Will C

    I have to thank David Taylor for his exemplary help and assistance, his advice and his understanding, he is a superstar and working with him, compared to the precious metals company I cam from it’s night and day. Utterly professional and kind man, he’s got me as a customer for life!

    Was this review helpful to you?
  3. Michael S

    first class professionals helped me every step of the way even after my 401k provider started playing stupid games. Happy with everything from advice to actual services provided.

    1 out of 1 people found this helpful. Was this review helpful to you?
  4. Barbara Wood

    helpful lady advised me gold would not be right for my circumstances I have to thank her for her unexpected honesty and not trying to sell me on something I didn’t need

    4 out of 4 people found this helpful. Was this review helpful to you?
  5. James H

    Didnt think for one second these guys would follow through with the free American Silver Eagle but they did all I paid was shipping and no catch they phoned couple times to sell me other coins but didnt push it Nice guys

    10 out of 10 people found this helpful. Was this review helpful to you?
  6. William P

    I’ve had gold in my IRA since 2010 and found out the company I’d originally invested with is no longer in business so I had to find a new broker fast if I was to beat the rush with COVID 19. I was surprised how many weren’t taking on new clients when I phoned around because they couldn’t reliably get stocks but a golfing buddy suggested Goldco and so I gave them a call. They were very helpful and I was able to keep using my custodian which meant I was able to invest with almost no new paperwork and absolutely no problem fulfilling my order. So glad that cash is no longer sitting in my bank because who knows what the banks are going to do when this all gets worse and it will get much worse.

    10 out of 10 people found this helpful. Was this review helpful to you?
  7. S. Anderson

    Good company did what they said and sent me my coin and info pack

    11 out of 12 people found this helpful. Was this review helpful to you?
  8. Mark M

    Over the moon with my recent purchases through Goldco and I have to specifically thank Tony Pinto for all his help hes a stand-up guy and I can see myself doing a lot of business with him in the future

    15 out of 16 people found this helpful. Was this review helpful to you?
  9. Mark B

    I have to thank David and Lauren for completing my transaction flawlessly despite my having personal issues at the time which undoubtedly made things more taxing. Complete professionalism and very efficient service at all stages they were able to accommodate all my needs and I’m delighted.

    17 out of 18 people found this helpful. Was this review helpful to you?
  10. Susan C

    I am most impressed with Goldco from the moment I first sent my details to having my new IRA. Every communication has been totally professional and the three people I’ve spoken to have been very knowledgeable and friendly. Paperwork transfers purchasing and vaulting has all gone like clockwork. I did have some minor issues with my other custodian being slow to transfer my funds over but when they did Goldco worked overtime to keep me on target. I am considering moving my other plan over but will see how this new custodian goes first they seem great so far. As far as pricing goes Goldco are fair and their low/no fees make up for some of the slightly higher prices I paid for silver. Gold was good. I have not bought other metals and I’m not interested in bitcoin so can’t comment on them. Since I bought it gold has increased over $100/oz so I’m more than happy I made this decision. 5/5

    21 out of 22 people found this helpful. Was this review helpful to you?
  11. J.A.L

    Joyce at Goldco helped me so much when I had problems with my 401k. Sean was great with my rollover. Very professional company

    16 out of 17 people found this helpful. Was this review helpful to you?
  12. Warren

    Excellent experience from my initial call, through various forms and updates to moving funds across. The free silver coin was a nice touch and appreciated. It’s refreshing to find a company where service clearly still matters

    23 out of 24 people found this helpful. Was this review helpful to you?
  13. Mary

    Charming people and overjoyed with everything they’ve done for both myself and my husband. Fees and storage costs substantially lower than other quotations we got, but it’s the service and customer care in which they were outstanding. 5/5

    21 out of 22 people found this helpful. Was this review helpful to you?
  14. Frank

    I’ve just come off the phone with my Goldco broker who’s informed me I could now get their service for cheaper. I’ve never had someone let me know I could pay less for something that I’m already agreed into. Fees go up, never down that’s just how it is usually. Very happy with their work and always good to talk to.

    22 out of 23 people found this helpful. Was this review helpful to you?
  15. JMC

    I was having issues with my union releasing 401k funds in anything approaching an acceptable time but Goldco team were patient and understanding of delays which somehow they even turned to my advantage with a lower buy price. I was totally new to precious metals investing and the whole process was explained and made easy to follow and understand.

    22 out of 23 people found this helpful. Was this review helpful to you?
  16. Judy

    I’m a newbie in precious metals investing but after having read stories in the news about gold being a good investment given whats happening with Trump, China, Europe etc I knew I wanted to add some metals to my portfolio. I visited a gold directory and was amazed how many gold companies there are in the US but also overwhelmed so I looked for companies with the best reviews. This is when I found Goldco. I called them up to get the free pack they offer and they got my details asked me some questions and gave me some help with questions I had. There was no push to get me to buy something as I’d experienced with other companies I’d called. Happy to take things further I asked Carl to call me back in a week which he did. In that same week I got 14 yes 14 calls from 3 other gold dealers. He answered some more questions I had and then I started a transfer of my IRA to Goldco’s control which only took a few days. Another call later I had set up my additional funds and bought some gold and silver. It was remarkably easy. This was now less than two weeks since my first call and by the third week I now had gold in my IRA and the ability to very quickly buy more or sell if I needed. As for the other companies I had to threaten to report one of them if they called me one more time as they wouldn’t stop. I’ve now had my gold for 4 months and have seen it’s value rise substantially in this time even if it has dropped slightly this month it’s still up. To sum up I’m delighted with everything Goldco have done, the help and care they offered me, the efficiency with which they arranged my IRA transfer and gold purchase and after care. No stress and no pushiness. A perfect company.

    26 out of 28 people found this helpful. Was this review helpful to you?
  17. Pete

    Good team and friendly service with bonus silver thank you

    13 out of 20 people found this helpful. Was this review helpful to you?
  18. JAL

    A massive thanks to Josh at Goldco for the help advice inspiration and wisdom he’s shared. Honesty and truth with expert industry knowledge make for a perfect broker!

    24 out of 27 people found this helpful. Was this review helpful to you?
  19. William

    I’ve just arranged a gold IRA with help from Jim and Lauren and Goldco. Both complete professionals, friendly and knowledgeable in every step of the process. Delighted with my decision to go with Goldco

    27 out of 30 people found this helpful. Was this review helpful to you?
  20. Helen P

    Every aspect of my first transaction went very smoothly. Everyone I’ve dealt with has been super professional for some of the best customer service I’ve experienced.

    30 out of 34 people found this helpful. Was this review helpful to you?
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